Homeglaze Home Improvements Ltd is committed to providing high-quality products and services for all our customers. Of course, as windows, doors, porches, roofline products and conservatory installations into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help put things right promptly.

Just contact our Customer Care Team with your details and a description of your problem. We are here for you from Monday to Friday 9am until 6pm, and Saturday 9am until 1pm.

You can call us: 02085 027 560.

You can email us: dean@homeglaze.com

You can write to us: Homeglaze Home Improvements,

Customer Services

Unit 19-20, Taylors, Gravel Lane

Chigwell

IG7 6DQ

However you contact us, we will:

• Let you know we’ve received your query
• Tell you who will be responsible for investigating along with their contact details.
• Endeavour to return phone calls and emails within one working day
• Do everything we can to resolve things as quickly as possible
• Do what we can to attend within fourteen days if a visit to your property is needed
• Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.