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Homeglaze Home Improvements Ltd is committed to providing high-quality products and services for all our customers. Of course, as windows, doors, porches, roofline products and conservatory installations into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help put things right promptly.

Just contact our Customer Care Team with your details and a description of your problem. We are here for you from Monday to Friday 9am until 6pm, and Saturday 9am until 1pm.

You can call us: 02085 027 560.

You can email us: dean@homeglaze.com

You can write to us: Homeglaze Home Improvements,

Customer Services

Unit 19-20, Taylors, Gravel Lane

Chigwell

IG7 6DQ

 

However you contact us, we will:

  • Let you know we’ve received your query
  • Tell you who will be responsible for investigating along with their contact details.
  • Endeavour to return phone calls and emails within one working day
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

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This company always goes the extra mile for their customers.

Top quality work by top quality people. I have had windows and my small out-house cladded to match the windows.

Everything is under guarantee and if anything goes wrong they are more than happy to return and fix it.

I personally cannot recommend them highly enough.

Had a large amount of windows and doors incorporating building work so not a simple job.

The fitters were hard working, polite, friendly and very reliable.

Always on time and finished on schedule. Top job, reasonable price, highly recommend.

We had our entire house re-glazed over 3 days.

The service we received from Homeglaze was absolutely first class. Jordan and Freddie were prompt, friendly and extremely hard workers.

We are delighted with the end result which is professional and high quality. Would not hesitate to recommend this company to others.

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Customer testimonials

“So impressed with how my windows look. The guys worked very hard, on time each morning and left my house so tidy! Will definitely be recommending you to my friends and family. Thank you Homeglaze.”

Customer in Epping

“I was extremely pleased with Homeglaze Home Improvements. A professional company who don't use the pushy sales approach that we had received from other companies. Great product at a very competitive price.”

Customer in Rainham

“Homeglaze done a fantastic job from start to finish. The staff in the showroom were very helpful and the fitters were polite, clean and tidy. The end result looks brilliant, would highly recommend.”

Customer in South Ockendon

“Polite and friendly workmen, kept me informed as to what they were doing, very neat finish and cleared all away afterwards, demoed the door lock and flap usage.”

Customer in London

“The windows look excellent and the house has been left like they were polite, tidy and very aware of us being in the house as well. Couldn't recommend them more.”

Customer in Brentwood

Which trusted trader reviews Checkatrade reviews Fensa accreditation Origin bifolds accreditation

Over 30 years of experience

Trusted family run business

10 year insurance backed guarantee

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