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Homeglaze Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 02085 027 560

Or write to us at:

Homeglaze Home Improvements Ltd.

Unit 19-20 Taylors, Gravel Lane,

Chigwell, Essex, IG7 6DQ

Or email us info@homeglaze.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

Customer testimonials

“So impressed with how my windows look. The guys worked very hard, on time each morning and left my house so tidy! Will definitely be recommending you to my friends and family. Thank you Homeglaze.”

Customer in Epping

“I was extremely pleased with Homeglaze Home Improvements. A professional company who don't use the pushy sales approach that we had received from other companies. Great product at a very competitive price.”

Customer in Rainham

“Homeglaze done a fantastic job from start to finish. The staff in the showroom were very helpful and the fitters were polite, clean and tidy. The end result looks brilliant, would highly recommend.”

Customer in South Ockendon

“Polite and friendly workmen, kept me informed as to what they were doing, very neat finish and cleared all away afterwards, demoed the door lock and flap usage.”

Customer in London

“The windows look excellent and the house has been left like they were polite, tidy and very aware of us being in the house as well. Couldn't recommend them more.”

Customer in Brentwood